Return and Exchange Policy LOUIS NICE – Louis Nice At Louis Nice, we strive for your experience with us to be comfortable in all its details. And because your satisfaction is important to us, we clarify below our approved return and exchange policy, to ensure clarity of procedures and protect rights. Conditions for exchange and return for offers (such as: buy one get one free) Duration of exchange and return In the online store: a return or exchange request can be submitted within only 7 days from the date of receiving the order. There are no sales branches, and this policy applies only to online orders. General conditions for return A order number or proof of purchase from the online store must be available. Products must be in their original condition, unused, and unmodified. If the order is part of a promotional offer, the entire products included in the offer must be returned at once. Partial return or exchange of any item from the offer is not accepted. If the offer expires during order processing, the return will be handled according to the applicable offer policy at the time of return (if any). Misuse and product care Louis Nice store bears no responsibility for damage or changes that occur to products due to misuse or failure to follow care instructions. To maintain product quality and shine for the longest possible period: Avoid exposing the product to water or moisture Do not use perfumes or chemicals directly on the product Store the product in a dry place away from heat Avoid shocks or heavy friction during use If it is proven that the damage is due to misuse, the customer has no right to demand replacement or return. Responsibilities of the online store If the customer does not deliver the full returned products to the shipping company, the store is not obliged to complete any partial or full refund. If the customer adds a product to the cart without including the free products included in the offer, the store is not obliged to compensate the customer for them. Replacement Replacement based on the customer’s desire If the customer wishes to replace the product without a fault from the store (such as changing size or color): The customer bears all shipping costs both ways Replacement is based on product availability The store has no obligation to refund the amount in this case Damaged product If the product is received damaged due to shipping, Louis Nice store bears full shipping costs, provided: The product was not used The product remains in its condition upon receipt Return A return request can be submitted by contacting customer service via the store’s WhatsApp. Return conditions: A return request can be made within 48 hours of receiving the order, provided the product is undamaged and in its original condition, and only the product value is refunded after deducting shipping fees. Returned products must be new, intact, and in their original packaging. A shipping slip will be provided to the customer, and the returned products must be delivered with the slip to the approved shipping company to return them to our warehouses. Shipping fees are non-refundable in case of return. Cash on delivery service fees are non-refundable in all return cases. If the order is part of an offer (product + free product), all products included in the offer must be returned to accept the return. A return request requires the availability of the order number. If a purchased product using a compensation code is returned, the customer bears the shipping costs, and if returns are repeated more than twice, the store has the right to deduct return fees from the coupon value. Time frame for exchange and return Louis Nice store can accept a request for exchange or return within 48 hours from the date of receiving the shipment. After the returned product reaches our warehouses and its condition is verified, the amount will be refunded within 7 to 14 working days depending on the payment method. If the customer cancels the order or refuses to receive the shipment, the amount will be refunded after the return reaches our warehouses within the period specified in this policy. If the order is being prepared or ready for shipping, it cannot be modified, and the customer has the right to refuse receipt, and the amount will be refunded after deducting shipping fees upon the return’s arrival to the warehouse. You can contact us via WhatsApp number: 966546998942+ We are always happy to serve you, Louis Nice
